We want you to be confident in your McPherson Guitar. In the case you’re not satisfied with your purchase, you can return it for a refund within 10 days provided the item(s) are in new/unused condition and are in the original packaging with all original included parts.
Note: This return policy applies only to products purchased directly from McPherson Guitars, or MCPHERSONGUITARS.COM. For products purchased from an authorized retailer, their return policy applies – please contact them directly for more information.
Please contact our customer service team at (608) 366-1407 to approve your return. If your return is approved, you will receive a Return Authorization Tag and Return Order Form to include inside the box with your return(s). For returns on guitars, the Return Authorization Tag will cover the cost of shipping, and a $50 restocking fee will apply to your refund. Customers are responsible for the return shipping on all accessories and apparel. Again, these return policies only applies to products purchased directly from McPherson Guitars or MCPHERSONGUITARS.COM. Returns are processed upon receipt of the product. Exchanges and Refunds to your credit card may take 7 to 14 calendar days from the date we received the return. Credit card refunds can take up to 30 days to show up on your statement. In the case of Refunds, we will credit the original credit card used for the returned item(s) upon receipt.
Return Shipping Address:
1204 Roberts Road
Sparta, WI 54656
Returning Apparel & Branded Goods: McPherson Guitars will accept returns or exchanges on items in their original packaging within 14 days of original invoice date on items purchased directly from MCPHERSONGUITARS.COM. Please contact our ecommerce line at (608) 366-1407 for a Return Authorization number. All returns are subject to inspection prior to credit being given.
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Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
All items will ship via UPS ground within 2 business days of the order being placed (excluding guitars).